Discover Bank
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Discover Bank Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Discover Bank has 1.7 star rating based on 195 customer reviews. Consumers are mostly dissatisfied.
50% of users would likely recommend Discover Bank to a friend or colleague.
- Rating Distribution
Pros: Less wait time to call customer care, Cash back, 0 percent interest for the promotional period.
Cons: Customer service, Customer care service, Not willing to help.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Discover Bank has 1.7 star rating based on 195 customer reviews. Consumers are mostly dissatisfied.
50% of users would likely recommend Discover Bank to a friend or colleague.
- Rating Distribution
Pros: Less wait time to call customer care, Cash back, 0 percent interest for the promotional period.
Cons: Customer service, Customer care service, Not willing to help.Recent recommendations regarding this business are as follows: "Avoid like the plague", "Stay away from them!", "Don’t waste your time with discover card", "Be careful and check all charges", "Run as far as you can from Discover Bank!".
Most users want Discover Bank to offer a solution to their issues.
Consumers are not pleased with Customer service and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Discover Bank Reviews
"Fraud attempt"
received an email from Meta saying that I had made an update to my Discover card, which I did not do. And a dollar was charged to my account. It seemed very...
"Discover card still decreasing my credit"
I have never missed a payment, I always pay my balance in full in advance. My FICO credit score has increased too, now discover has just decided to decrease my...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Robbed twice
Discover Bank robbery x2
Robbed me twice, courtesy of Discover Bank. Online accounts were hacked/compromised.
Found unauthorized transactions on my checking debit card. Called & went through fraud protection, filed a police report, & asked for ALL of my accounts to be locked. This request was also recorded by Discover. 2 hours later an unauthorized transfer of 7k was taken from my savings account.
Notified Discover, filed police report, etc. Discover now says they couldn't retrieve the UNAUTHORIZED transfer so tough *** Are they not FDIC insured as they claim? Is their online security so bad they cannot prevent this? Are their online reps so confused that my last call was transferred to (7) different people with no resolution?
If you have any hope of KEEPING your hard earned money do NOT, repeat DO NOT, put it in any Discover Bank accounts!!! Please learn from experience, dont be a victim like Discover has made me!
- Let your money be stolen
Preferred solution: Full refund
User's recommendation: Run as far as you can from Discover Bank!
Portland, Oregon
I just need an address I will not pay someone else for that it down right stupid to expect a credit card holder to pay for something that simple
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Portland, Oregon
Terrible Terrible Customer Service/Advocacy
Beware of Discover's Shocking Lack of Customer Empathy
I recently had the most astonishingly terrible customer service experience with Discover, and I feel compelled to share my story to warn others about the shocking lack of empathy and assistance I encountered.
Despite being in the Executive Office of Customer Advocacy, Joseph and the Discover team openly acknowledged their ability to address a late payment issue but callously declared they were "unwilling" to do so. This response, or lack thereof, left me questioning if their role truly encompasses advocating for the consumer.
The complete disinterest in resolving my concerns reflected poorly on Discover's commitment to its customers.
It is abundantly clear that they have zero regard for their customers as individuals. This has undeniably been the worst customer service experience I have ever encountered.
I want to emphasize that I will not rest until this unfortunate experience with Discover's customer service is widely known. It is my responsibility to ensure that others are made aware of the lack of support and empathy they may encounter as Discover customers.
Discover's handling of my situation has been nothing short of a disgrace, and I implore others to reconsider choosing them for their financial needs. No customer should be subjected to such callous treatment, especially when it could have been a straightforward matter for them to do the right thing.
Beware of Discover's Shocking Lack of Customer Empathy
I recently had the most astonishingly terrible customer service experience with Discover, and I feel compelled to share my story to warn others about the shocking lack of empathy and assistance I encountered.
Despite being in the Executive Office of Customer Advocacy, Joseph and the Discover team openly acknowledged their ability to address a late payment issue but callously declared they were "unwilling" to do so. This response, or lack thereof, left me questioning if their role truly encompasses advocating for the consumer.
The complete disinterest in resolving my concerns reflected poorly on Discover's commitment to its customers. It is abundantly clear that they have zero regard for their customers as individuals. This has undeniably been the worst customer service experience I have ever encountered.
I want to emphasize that I will not rest until this unfortunate experience with Discover's customer service is widely known.
It is my responsibility to ensure that others are made aware of the lack of support and empathy they may encounter as Discover customers.
Discover's handling of my situation has been nothing short of a disgrace, and I implore others to reconsider choosing them for their financial needs. No customer should be subjected to such callous treatment, especially when it could have been a straightforward matter for them to do the right thing.
- Extremely poor customer service or advocacy
Preferred solution: A simple deletion of an entry on my credit report
User's recommendation: Avoid like the plague
Pay on time
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |This person donated to support our platform. Learn more
Supporter
Discover card still decreasing my credit
They won’t contact me
Preferred solution: They have to give me my credit limit back
Concord, New Hampshire
Fraud attempt
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Greenwood, Delaware
No concern for their customers at all
- Good card
- Horrible customer policies
Preferred solution: My account back
User's recommendation: Stay away from them!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |This person donated to support our platform. Learn more
Supporter
Available credit
Preferred solution: Have my available limit back
User's recommendation: Don’t waste your time with discover card
Osage Beach, Missouri
There are 2 charges on my new Discover card from Howly.com both on 1/16/24 one for $1.00 & the others for $55.00. I called the number listed and they say they didn’t issue any charges.
User's recommendation: Be careful and check all charges
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Un answered questions that I have rights to ask
Preferred solution: An explanation of the truth
Lake Worth, Florida
Activar mi tarjeta para usar con Google pay
Card activity
Preferred solution: Attempted use of frozen card
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I want to cancel my account
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Credit card
Preferred solution: Credit card is not working
Discover student card application
Preferred solution: Help with my application
Murray, Utah
Total Trash Company
- Just want customers out
- Too many security questions and codes
- Poor to none responsive customer service
Preferred solution: Get to normal Banking or Get our of it.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Disgraceful customer
Preferred solution: Make sure that you don’t charge my account.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Denied for no reason
I applied for a loan got them all info my credit is great my debt is nothing the appraisal came back at double what I was trying to borrow the reason they denied me is not to mention they new I was in construction from the start of the loan
We got communication back from the appraisal vendor letting us know that your property is actively under construction with pictures showing the active construction with what appears to be renovations. They did cancel the report due to this. I reviewed this with my leaders and was advised that we are unable to proceed as we cannot lend on your property due to the property condition of having active construction going on currently.
Preferred solution: Nothing
User's recommendation: Avoid discover
Brands Related to Discover Bank
Pulse Network
“My preset passwords/userIDs suddenly not working. Card blocked, then a 2 hr phone call (at great...“
Diners Club International
“I need to reach customer service with an actual human. i've had mydiners card 26 years and dont remember...“
Discover Global Network
Companies Similar to Discover Bank
Capital One
“3 years ago, I was rebuilding my credit from the mid 520's. I had to purchase a prepaid card and start...“
American Express
“How embarrassing to give someone a gift card only for them to call you and say it's been used. I took...“
Chase Bank
“I am appalled at the so-called customer service had online via emails. The number of times they do not...“
Bank Of America
“So I purchased some bitcoin mining App on google play, The app kept quitting (I purchased a 12 month...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Stick with credit unions. They don't screw customers so they can buy naming rights to sports venues.